This guide is for new LiveChat users. You can jump in and set up your LiveChat quickly. You don’t need to create one if your company already has one Customer live chat. Instead, contact your manager. They will create an account for you. Once they have created an account, you will receive an email invitation. You can accept chats immediately after you log into the LiveChat Agent app. Customers who visit your website’s chat room will be assigned to you directly. This is great news for teams that are ready to interact with customers. You can turn off “accepting chats” to focus on other tasks within the app. This option can be used when you need to take a break or manage your LiveChat account.
It also allows you to turn off the chat flow during offline hours. You will receive an email notification whenever a visitor submits tickets. Tickets are the equivalent of emails. A red badge will be displayed under the Tickets tab with a number indicating how many available tickets are.You will primarily focus on creating communication channels at the beginning of your LiveChat journey. This section of the Agent app will allow you to communicate with customers immediately. This section is where visitors can start a chat. This section will enable you to communicate with visitors, review their survey information and find any other information our tracking system has picked up. The Tickets section lets you manage offline communication.
It holds tickets submitted by visitors to the website during offline hours. This section allows you to send replies, change statuses, and assign keys directly to your colleagues. The Archives section also stores all completed conversations. This section is instrumental if you need access to any chat information that visitors have provided. This section can check their name, email address, and order. You can access the chat transcripts in the Archives section at any time. LiveChat has a default configuration that is suitable for most business uses. Chat window automatically invites visitors to your website to chat. This will cover the engagement for you. Instead, you can concentrate on communication.
Increase sales and conversion right from the beginning of communication. Customers can write to you via messengers or live chat. Live chat is a gran excellent for customer interaction. This allows for quick, one-to-one communication, ensuring that each customer is treated respectfully. SuperOffice discovered that the average response time to emails is 12 hours. Responding via social might take 10 hours. How about live chat messages? You can get help in as little as 2 minutes. These live chat services are suitable for all businesses. Some are great for eCommerce, while others are good for SaaS support staff.
Why bother searching for other support methods if you have an email address on your website’s bottom? You can contact customers there. Technically, true. Technically, it is true. No matter the problem, visitors can click the widget to get assistance in under 2 minutes—the quicker the response time, the happier the customer. Chatting with a customer via live chat is similar to texting a friend. You can communicate quickly and in a more casual manner while still staying within the context. To understand a customer’s issue, there is no need to gather bits of information from multiple emails.